Privacy Policy

Just Truffles Chocolate Ltd., trading as The Pod Chocolates, (referred to here as “the company”) is committed to respecting your privacy and the privacy of all individuals who are in contact with the company in the course of our normal trading activities.

The company takes precautions, including administrative, technical, and physical measures, to safeguard your data against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.

The company uses industry-standard efforts to safeguard the confidentiality of data, including encryption and SSL (Secure Sockets Layer). We have implemented reasonable administrative, technical, and physical security controls to protect against the loss, misuse, or alteration of your data.

We only collect and hold data about you that you have given to the company voluntarily while making an enquiry, entering into any prize competition run by the company, requesting a quotation or placing an order with the company.

The company will only retain, process and/ or use your data lawfully (in accordance with the Data Protection Act 1998 and the General Data Protection Regulation 2018). The legal basis for the company to retain and process your data is based on the provision of pre-contract advice, or to fulfill contracts, or with your consent, or in pursuit of the company’s legitimate interests).

Such data will typically comprise:

  • Name
  • Address (or alternative delivery address)
  • Contact phone number
  • Email address
  • ISP address

We will only collect and retain data that is legitimately required for us to deal with you as a potential or existing customer in an efficient and effective manner.

Your data will only be used by the company, or companies contracted to process data on the company’s behalf in pursuit of our legitimate interests, in order to complete delivery of the service(s) you have requested from us. For example, when you are paying for goods via the company’s website, your personal and financial details are processed on our behalf by Stripe. The company does not hold any of your financial details and your payment details are not retained once the transaction is complete. (To see the privacy policy of Stripe please visit their own website, https://stripe.com/gb/privacy).

We will only send marketing information if you have selected to subscribe to our newsletter, or you are an existing customer. If at any point you no longer wish to receive our information, please unsubscribe or notify us by email at hello@thepodchocolates.co.uk.

We retain data provided by you voluntarily while making an enquiry, entering into any prize competition run by the company or requesting a quotation, for a period appropriate to the pursuit of the company’s legitimate interests. Data provided by placing an order with the company is retained in line with HMRC rules for the retention of company financial information.

The data we hold will be accurate and up to date, as of the date of the last contact you have made with the company. You have the right as an individual to find out what data we hold about you and make changes if necessary; you also have the right, assuming we are not obligated by law to refuse, to ask us to stop using your data.

Should you wish to talk to anyone at the company about this policy or have any questions about the data that we hold for you, please contact:

Meryl Harding  

email: contact@thepodchocolates.co.uk

Or at Just Truffles Chocolate Ltd, The Pod, 3A Church Street, Harleston, Norfolk. IP20 9BB.