Refund policy

Ownership and responsibility

• Ownership of the goods passes to you once we have received payment in full for your order and responsibility for the goods passes to you once the goods have been delivered or delivery has been attempted at the address you have provided.
• All goods leave us in prime condition and are well packed to keep them safe during normal transit conditions. Should something go wrong, It is your responsibility to notify us within 48 hours of receiving your order if it is received in a damaged or deteriorated condition, or to tell us within 4 days of you being notified that your order has been despatched if it has not arrived.
• You must notify us by email to contact@thepodchocolates.co.uk Please note that we will require photographic evidence of any damage or deterioration of the goods or of the actual goods supplied if your claim is that the wrong items have been sent. In the case of damage being sustained we will also request photographic evidence of the condition of the actual parcel that you receive, showing where the parcel is damaged or has been mishandled in transit.

Cancellations and Returns

• Consumer cancellation rights under the Distance Selling Regulations 2000 or the Consumer Contracts Information, Cancellation and Additional Charges Regulations 2013 do not apply to products which have been personalised or made subject to the buyer’s specifications or which are perishable or liable to deteriorate or expire rapidly.  As our products are perishable, and may also have been personalised, the cancellation rights under the Distance Selling Regulations 2000 do not apply to sales through this website.
• In the interests of food hygiene and due to the perishable nature of our goods orders are not returnable. If you have notified us that the wrong goods have been supplied or you have notified us of damaged or deteriorated goods with photographic evidence of the damage and for which we have accepted responsibility we will issue you with a full or partial refund as agreed with you at the time you notify us of the problem.

Our Liability

• We will provide products that are of satisfactory quality, fit for purpose and as described at the time of purchase and as a consumer, you have legal rights in relation to products that are faulty or not as described.
• Nothing in these terms and conditions, including our cancellation and returns conditions seeks to exclude or limit your legal rights as a consumer. Advice about your legal rights is available from your local Citizens’ Advice Bureau.
• For both consumers and businesses if we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable.
• If you are a business we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity or goodwill whether or not foreseeable. 
• Nothing in these terms and conditions seeks to limit or exclude our liability for death or personal injury caused by our negligence; or for fraud or fraudulent misrepresentation.
• In the event of any dispute, these terms and the agreement between us shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.
• If you want to ask us anything about these terms & conditions or have any comments or complaints about our website, please email us at contact@thepodchocolates.co.uk.